Advocacy

Advocacy is when someone:

• gives you information and advice
• helps you have your say
• supports you to make your own decisions.

Complaint

When you make a complaint, you tell someone that something:

• has gone wrong
• isn’t working well.

Conflict of interest

A conflict of interest is when someone might make a choice that is good for them but isn’t fair to other people.

Rights

Rights are rules about how everyone must treat you:

• fairly
• equally.