How we use your information

When you start using our services, we will collect:
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  • your personal information, like your name and phone number
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  • information about your problem.
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We might include some of this information in our reports.
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But we won’t include your personal information in our reports.

How to keep your information safe

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We have to keep your information for 7 years.
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We will keep your information in our secure computer system.

We won’t share your personal information unless:
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  • you say we can
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  • the law says we have to
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  • it’s important to keep you and the people around you safe.
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You can ask us for a copy of your information that we keep.