When you start using our services, we will collect:

• your personal information, like your name and phone number

• information about your problem.

We might include some of this information in our reports.

But we won’t include your personal information in our reports.

We have to keep your information for 7 years.

We will keep your information in our secure computer system.

We won’t share your personal information unless:

• you say we can

• the law says we have to

• it’s important to keep you and the people around you safe.

You can ask us for a copy of your information that we keep.