How to make a complaint

A person with their arms crossed. They look upset.

You have the right to make a complaint if you are not happy with our services.
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When you make a complaint, you tell someone that something:

  • has gone wrong
  • isn’t working well.

If you make a complaint, we will:
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  • treat you fairly
A person supporting someone.
  • give you support.
A person talking to someone.

You can try talking to the person who your complaint is about.
Two people next to each other talking to someone.

You can bring someone you trust with you when you talk to them.
A document showing a thumbs down.

You can also contact us to make a complaint.

You can find our contact information in the section, Contact us.