You have the right to make a complaint if you are not happy with our services.

When you make a complaint, you tell someone that something:

• has gone wrong
• isn’t working well.

If you make a complaint, we will:

• treat you fairly

• give you support.

You can try talking to the person who your complaint is about.

You can bring someone you trust with you when you talk to them.

You can also contact us to make a complaint.

You can find our contact information in the next section.

You can contact the Complaints Resolution and Referral Service.

This is an organisation that:

• doesn’t work for us
• makes their own decisions.

You can call the Complaints Resolution and Referral Service.

1800 880 052